Refund & Cancellation Policy

1. Service Appointment Cancellation

Customers can cancel or reschedule their service appointment without any penalty by calling our helpline at 08451909625 or via WhatsApp before the mobile technician is dispatched to your premises. Once the technician arrives at your doorstep, the standard diagnostic visiting fee (₹199 to ₹299) applies for travel and physical evaluation.

2. Visiting & Inspection Fee Policy

Our visiting inspection charge covers physical travel and professional electrical/mechanical diagnosis of your Whirlpool home appliance. If you approve the repair quotation provided by our technician, the visiting fee is waived or adjusted against your total repair invoice. If you decide not to proceed with the repair after diagnosis, only the nominal visiting charge is payable.

3. Spare Parts Return & Refund Policy

Brand-compatible spare parts installed during service come with our 90-day replacement warranty. If a newly installed part exhibits a manufacturing defect within the warranty period, we replace it free of charge. In the rare event that an exact replacement component is unavailable, a full refund for that specific part will be processed.

4. Refund Processing Time

Approved refunds are processed via UPI, Bank Transfer, or original payment mode within 5 to 7 business days. Customers will receive an SMS and WhatsApp confirmation once the refund has been initiated.

5. Contact for Refund Inquiries

For any billing or cancellation questions, contact our desk at OFFICE NO 42, SHUBHAM BLDG, near SHUBHAM GYM, Poonam Sagar Complex, Mira Road East, 401107 or call 08451909625.